Privacy Policy
Last updated: June 29, 2026
1. Information We Collect
We collect the following information when you create an account and use our platform:
- Full name and email address
- Phone number (for providers)
- Location/neighborhood (for providers)
- Verification documents (ID, licenses)
- Review content and ratings
- Platform usage data
2. How We Use Your Information
- Connect clients with verified service providers
- Verify provider identities
- Display provider profiles to potential clients
- Send notifications about bookings and account updates
- Improve our services and user experience
3. Information Sharing
Your WhatsApp number is shared with clients when they choose to contact you through the platform. We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Security
We implement reasonable security measures to protect your personal information. Verification documents are stored securely and are only accessible by our authorized review team.
5. Your Rights
You have the right to access, correct, or delete your personal information. To request deletion of your account and associated data, contact us at privacy@cuencaconnect.com
6. Cookies
We use essential cookies to maintain your session and language preferences. We do not use third-party tracking cookies or advertising.
7. Contact
For privacy questions, contact us at privacy@cuencaconnect.com